Refund policy

PART 3: REFUND & CANCELLATION POLICY

Last Updated: August 31, 2026

This Refund & Cancellation Policy applies to all paid software licenses, subscriptions, and digital services purchased through Vendr, operated by Lorenzo Martin trading as Vendr ("Vendr," "we," "us," or "our"). For refund-related questions, contact us at support@vendrtcg.com.

1. MERCHANT OF RECORD & REFUND ADMINISTRATION

All financial transactions for Vendr are processed by our Merchant of Record, Paddle.com Market Limited / Paddle.com Inc. ("Paddle"). Consequently, all purchases are subject to Paddle's Buyer Terms and Conditions. Paddle manages payment processing, invoicing, and refund issuance in accordance with the standards outlined below.

2. STANDARD REFUND WINDOW (14 DAYS)

We offer a 14-day refund window. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date. Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net, reply to your Paddle email receipt, or contact our support team as described in Section 6. This voluntary window applies in addition to, and does not limit, any mandatory statutory consumer rights in your jurisdiction.

3. STATUTORY CONSUMER WITHDRAWAL RIGHTS & WAIVER

EU / EEA / UK / Swiss Consumers: Under applicable consumer protection laws (e.g., EU Directive 2011/83/EU), consumers purchasing digital content or software services generally have a statutory 14-day right of withdrawal.

Immediate Execution Waiver: By subscribing to Vendr and immediately logging into the dashboard, importing inventory, executing POS scans, or accessing the digital database, you explicitly consent to the immediate performance of the digital service and acknowledge that you waive your statutory right of withdrawal once digital access or data transmission has begun. Nothing in this policy limits mandatory statutory consumer rights that cannot be waived by contract.

Other Jurisdictions: Where regional consumer laws mandate unconditional cancellation windows (e.g., 7 days in South Korea or Brazil; 5 days in China), Paddle will honor statutory refund periods based on your verified billing address.

4. SUBSCRIPTION CANCELLATION

How to Cancel: You may cancel your recurring Vendr subscription at any time via your account billing settings or by contacting Paddle support.

Effect of Cancellation: Cancellations take effect at the end of the current paid billing period. You will retain full access to your Vendr dashboard, POS, and inventory tools until your prepaid cycle expires.

No Prorated Refunds: Unless required by mandatory law, we do not issue partial, prorated, or retroactive refunds for unused days or months remaining in an active billing period following a cancellation.

5. CHARGEBACKS & PAYMENT DISPUTES

If you notice an unrecognized charge or billing error on your statement (which will appear as PADDLE.NET * VENDR or similar), please contact Paddle support directly prior to initiating a chargeback or bank dispute. If a chargeback or payment reversal is initiated without prior communication, your Vendr account and multi-tenant store access will be temporarily suspended immediately while the financial dispute is investigated.

6. HOW TO SUBMIT A REFUND REQUEST

To request a refund within the eligible 14-day window, you must contact our Merchant of Record (Paddle) directly:

Contact Paddle: Reply directly to your original Paddle email receipt or reach out to help@paddle.com.

Required Information: Your request to Paddle should include:

Your Paddle Order/Transaction Number (found on your receipt).

The email address associated with your Vendr account.

A detailed explanation of the technical reason or justification for the refund.

If approved by Paddle, credit will be applied to your original payment method (credit card, debit card, PayPal, etc.) typically within 5 to 10 business days depending on your financial institution's processing times.